At Resin Art by BSPM, we understand that sometimes a product may not meet your expectations or needs. That's why we offer a hassle-free return policy to ensure your satisfaction.

If you are not completely satisfied with your purchase, you have the option to return the item within 30 days of receiving it. We want you to be confident in your decision to shop with us, so we strive to make the return process as simple and convenient as possible.

To initiate a return, please follow these steps:

  1. Contact our customer service team at [email protected] within 30 days of receiving your item. Please provide your order number and a brief explanation of why you would like to return the product.
  2. Our customer service team will review your request and provide you with a return authorization number (RA#) if your return is eligible.
  3. Once you have received your RA#, securely package the item in its original packaging, including any accessories or documentation that came with it.
  4. Ship the item back to us using a trackable shipping method. You are responsible for the return shipping costs.
  5. Once we receive the returned item, our team will inspect it to ensure it is in its original condition and meets our return policy criteria.
  6. If your return is approved, we will issue a refund to your original payment method within 7 business days. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card provider.

Please note that the following conditions apply to all returns:

  • Items must be returned in their original condition, unused, and with all original packaging and tags intact.
  • Customized or personalized items are not eligible for return unless they arrived damaged or defective.
  • Shipping fees are non-refundable, unless the return is due to our error.
  • We reserve the right to refuse a return if the item does not meet our return policy criteria.

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience with Resin Art by BSPM is enjoyable and stress-free.