Here you will find all information regarding the shipping of your order.
We ship all orders carefully and securely packaged from Germany with DHL. Every shipment receives a tracking number, so you can track the status of your order at any time.
Shipping Areas
We ship within Germany and to numerous countries in Europe and worldwide.
If your country is not selectable at checkout, please contact us before placing your order. We will individually check if shipping is possible and inform you about the applicable shipping costs.
Processing Time
Each order is carefully checked and securely prepared for shipping.
Processing time is usually 1–3 business days.
For particularly complex or personalized products, the processing time may be slightly longer. Should this be the case, we will of course inform you.
Delivery Times
Germany
2–4 business days after dispatch.
Europe
2–8 business days after dispatch.
International
Typically 5–15 business days, depending on the destination country.
Please note that international shipments may occasionally experience longer delivery times due to customs clearance or local shipping providers.
Shipping costs
Shipping costs are calculated automatically during the order process and displayed before you complete your order.
Germany
- Standard shipping with DHL: €5.99
- Free shipping for orders over €100
Europe
- Shipping costs depend on the destination country and are calculated automatically at checkout.
- Free shipping for orders over €100
Worldwide shipping
- Shipping costs are calculated automatically based on the destination country and displayed before the order is completed.
- Free shipping for orders over €100
Tracking
After dispatch, you will receive a shipping confirmation by email with a DHL tracking number. You can use this to track your order online at any time.
Customs and Import Duties
For deliveries outside the European Union, import duties, customs duties, or taxes may apply. These fees are levied by the respective destination country and are to be borne by the buyer.
Secure Shipping
All crystals, minerals, and handmade decorative objects are packed with the utmost care to ensure they arrive safely. For delicate or particularly heavy items, we use additional protective packaging.
Shipping questions?
Should you have any questions regarding your order or shipping, please do not hesitate to contact us.